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Privacy policy

Who we are

Welcome to our web page to examine the data protection conditions of Iglucraft OÜ (registry code 14540473, address Viljandi maakond, Viljandi vald, Leie küla, Naaritsa, 70303 (Viljandi County, Viljandi Rural Municipality, Leie Village, Naaritsa, 70303)). Iglucraft OÜ will make every effort to protect the privacy of our customers and other persons. In this connection, we ask for your help – please examine thoroughly our data protection conditions before submitting your personal data to us. These data protection conditions describe how we process personal data when you visit our website, use our e-shop, place an order, or contact us. 

In these data protection conditions we show how Iglucraft OÜ and the companies belonging to our group (hereinafter referred to as Iglucraft or us) process your personal data when you approach us, visit our web pages, use our e-shop, place an order, or contact us. 

Personal data means any data concerning an identified or identifiable natural person. Processing means any operation performed on personal data, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, erasure or destruction. 

Data subject means a natural person whose personal data Iglucraft processes. Data subjects may, for example, be our customers who are natural persons, web page visitors or other persons whose personal data Iglucraft processes. Data subjects may, for example, be our customers who are natural persons, visitors of web pages or other persons who turn to us. In the data protection conditions the data subject is referred to as “you” or “customer”. 

Iglucraft may make changes to the data protection conditions from time to time. Updated data protection conditions are available on our web page 

If you have any further questions, please contact us using the controller’s contact details indicated below. 

Controller

Controller is a person who determines the purposes and means of the processing of personal data, and is responsible that the processing of personal data would take place in accordance with current legislation and the rights of data subjects would be ensured. For the purposes of these data protection conditions, the controller of your personal data is Iglucraft OÜ or another company belonging to our group. 

Iglucraft OÜ 
Viljandi maakond, Viljandi vald, Leie küla, Naaritsa, 70303 
Email:  living@iglucraft.com 

Legal Basis for and Purpose of Processing of Personal Data 

Iglucraft processes your personal data in connection with the conclusion of a contract and performance thereof (incl. in the course of pre-contractual negotiations) for the following purposes: 

  • to identify you and communicate with you in order to conclude and perform a contract, including processing orders, managing payments, and arranging delivery of products; 
  • to provide customer support and respond to your enquiries; 
  • for accounting and tax purposes in accordance with applicable laws; 
  • to manage payments, including monitoring payment behaviour and, where necessary, pursuing outstanding claims; 
  • to fulfil legal obligations, including responding to lawful requests from public authorities; 
  • to manage returns, complaints, and after-sales service. 

With your consent, we also process personal data for the following purposes: 

  • to send you offers, updates and inspiration related to our products and services. You can unsubscribe at any time via the link in our emails or by contacting us; 

In addition, we process personal data based on legitimate interest for the following purposes: 

  • to analyse purchasing behaviour and preferences in order to improve our product range, availability and quality; 
  • to analyse website usage and user experience, including through cookies and similar technologies, in order to improve our website and services; 
  • to personalise content, offers and campaigns based on your interactions with our website and communications; 
  • to understand customer preferences through interactions with our website, communications and social media channels. 

Collection and Processing of Personal Data 

When you contact us to buy our products or in order to answer the questions related to our products, we must process your personal data. The personal data which we process in connection with you may contain the following data: 

  • given name and surname;
  • personal identification code or date of birth; 
  • data on the identity document; 
  • contact and delivery information (address, email, telephone number); 
  • order history and purchase data 
  • communication history 
  • other information related to the contract (time of entry into the contract, price, payment information or other information included in the contract). 

Transfer of Personal Data 

Iglucraft will disclose your personal data with trusted partners who process data on our behalf, such as: 

  • payment service providers 
  • delivery and logistics partners 
  • IT and e-shop platform providers 
  • accounting and legal service providers 
  • marketing and analytics service providers  

Customers’ personal data are also processed by our employees who, on the basis of their duties, have the right and need to process customers’ personal data. Iglucraft discloses customers’ personal data also to the public sector bodies and/or law enforcement authorities in the cases and on the bases provided by law. 

The data are processed and stored on the territory the European Union.

Storage of Personal Data 

Iglucraft will store your personal data in the form enabling to identify you but only for as long as reasonably necessary on the basis of the objective for collecting personal data or as justified according to our legitimate interest, provided that our legitimate interest and the infringement of the data subject’s rights and freedoms are balanced. 

Upon the storage of personal data we comply with the following time limits: 

  • we will store the data collected for the conclusion of a contract (including the data collected through web page queries) until these are needed in connection with the performance of the contract during the validity of the contract or until the limitation period for a claim arising from the contract expires; 
  • we will store the accounting documents for 7 years; 
  • we will store the data collected through the web page queries for 1 year. 

After the time limit for storage expires, the personal data on paper will be destroyed and the electronic personal data will be erased. If you wish to receive more detailed information concerning which time limits for storage are applied to the personal data stored with respect to you, please contact us using the contact details indicated below. 

Your Rights in Connection with Your Personal Data 

You will have the following rights upon the processing of your personal data: 

  • the right of access to data: you have the right to ask at any time if we have any personal data concerning you and the right to receive information concerning the personal data which we process in connection with you; 
  • the right to rectification of personal data: you have the right to request specification or rectification of your personal data if these are insufficient, incomplete or incorrect; 
  • the right to object: you have the right to submit to us your objections concerning the processing of your personal data; 
  • the right to request erasure of personal data: you have the right to request that we would erase your personal data, for example, if your personal data are processed with your consent and you have withdrawn your consent; 
  • the right to create and delete a customer account: you have the right to create a customer account in our e-shop and to request its deletion at any time, whereby we will delete or anonymise the personal data associated with the account, unless we are required to retain certain data under applicable laws; 
  • the right to data portability: you have the right to receive from us the data which you have submitted to us in an electronic format in writing or in an electronic machine-readable format and to request, if this is technically possible, that we would transmit those data to a third service provider; 
  • the right to file an appeal with the supervisory authority: if you find that your rights in connection with the processing of your personal data have been infringed, you may contact the Estonian Data Protection Inspectorate at info@aki.ee. 

In order to exercise the rights related to the processing of personal data or submit the requests related to the processing of personal data, please contact us using the contacts indicated in clause 1. We will always try to answer your requests and questions as soon as possible.